Editorial Review
BMW Product Review
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BMW 2UP Review, 6/1/2010 12:02:47 PM
Reviewer: ()
I just wanted to communitcate my satisfaction with the customer support and happiness with your tents.
I attended the BMW MOA Rally this past weekend in Gray, TN. Having been intrigued by the write-up on the Lone Rider tent in the MOA ON magazine, I was excited to hear from friends that Catoma was present in the vendors area and that at previous rallies sales were good with lots of satisfied customers. I stopped by about 3 times and studied the tents. I spoke with more than a couple of Catoma owners among the thousands of attendees and heard lots of good feedback.
Despite taking a hit to the budget buying a rear tire that I didn't plan for , I ended up buying a Catoma 2-Up model to replace a 38 year old Hillary tent that has been more than excellent over the years - coastal/beach/boat/motorcycle camping. Long story short, the Catoma tent I bought had a serious blemish. The rep in charge made good in about 2 minutes or less. I was overwhelmed by the level of customer support.
In short, you folks are doing it right. Keep the presence at the rallies. A potential customer at the MOA Rally only had to look over a sea of 5-6000 tents and spot the vast number of Catoma tents(and they were visible) to realize that there must be something to them. The staff at the BMW MOA Rally were top notch - take good care of them.
Salute!
Regards,
Mark J
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